Privacy Policy

1. Who We Are

bj111 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://bj-111.io. We are the data controller responsible for your personal information collected through our platform. bj111 is primarily oriented toward adult players in Bangladesh who enjoy casino games, live dealer tables, cricket betting, slots, keno, and other wagering activities.

For any privacy-related enquiries, you may contact our Data Protection contact via email at [email protected]. We aim to respond to all data-related correspondence within 10 business days.

2. Data We Collect

bj111 collects personal information in several ways: information you provide directly when registering or using our services, information generated automatically through your use of the platform, and information obtained from trusted third parties such as payment processors and identity verification services.

2.1 Information You Provide Directly

• Identity Data: Full legal name, date of birth, gender, and nationality as provided during account registration.
• Contact Data: Mobile phone number, email address, and residential address in Bangladesh.
• Verification Documents: Copies of your Bangladesh National ID card, passport, or driver's licence submitted for KYC (Know Your Customer) verification.
• Financial Data: bKash account number, Nagad account number, Rocket number, bank account details, and transaction history associated with your bj111 account.
• Account Credentials: Username and hashed (never plaintext) password.
• Support Communications: Messages, complaints, and attachments submitted through live chat, email, or any other customer support channel.

2.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device model, and screen resolution.
• Usage Data: Pages visited on bj111, games played, bets placed, session duration, and navigation patterns.
• Location Data: Approximate geographic location derived from your IP address, used solely for fraud prevention and regulatory compliance.
• Cookie and Tracking Data: Session cookies, preference cookies, and analytics identifiers. See Section 7 for full details.

2.3 Information From Third Parties

• Payment Processors: Transaction status and confirmation data from bKash, Nagad, Rocket, Upay, and banking partners.
• Identity Verification Providers: Confirmation results from third-party KYC and anti-fraud screening services.
• Responsible Gaming Databases: Information from self-exclusion registries to prevent excluded individuals from accessing gambling services.

Category	Examples	Purpose
Identity	Name, date of birth, NID	KYC, age verification, fraud prevention
Contact	Email, phone, address	Account management, customer support, communications
Financial	Payment methods, transactions	Process deposits/withdrawals, prevent money laundering
Technical	IP address, device info, browser	Security, fraud detection, platform optimization
Usage	Games played, bets, session data	Service improvement, responsible gaming monitoring

3. How We Use Your Data

bj111 uses your personal data for the following purposes, all of which are necessary to provide you with a secure, fair, and enjoyable gaming experience:

3.1 Account Creation and Management

We use your identity and contact data to create and maintain your bj111 account, verify your identity to comply with age restrictions (18+ only), and ensure one account per person to prevent abuse and fraud.

3.2 Processing Transactions

Your financial data is used to process deposits, withdrawals, and refunds through bKash, Nagad, Rocket, Upay, and bank transfers. We maintain transaction records to comply with anti-money laundering (AML) regulations and for audit purposes.

3.3 Delivering Gaming Services

We use usage and technical data to provide access to casino games, sports betting markets, live dealer tables, slots, and other gaming products offered by bj111 and our third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

3.4 Fraud Prevention and Security

Your IP address, device fingerprint, betting patterns, and account activity are continuously monitored to detect suspicious behaviour, prevent collusion, identify bonus abuse, and protect against account takeover attempts. We employ advanced machine learning algorithms to flag unusual activity in real-time.

3.5 Responsible Gaming

We monitor your gameplay patterns to identify signs of problem gambling. If we detect concerning behaviour such as excessive session lengths, rapid escalation of bet sizes, or chasing losses, we may reach out to offer responsible gaming tools including deposit limits, time-outs, and self-exclusion options.

3.6 Customer Support

When you contact bj111 support via live chat, email, or phone, we collect and store your communications to resolve your enquiries efficiently, train our support team, and improve service quality. Support transcripts are retained for up to 2 years.

3.7 Marketing and Promotions

Subject to your consent and communication preferences, we may use your email address and mobile number to send promotional offers, bonus notifications, tournament invitations, and other marketing communications. You can opt out at any time by updating your account settings or clicking "unsubscribe" in any promotional email.

3.8 Legal Compliance

We use and retain your data as required by applicable law, including AML/CFT (Combating the Financing of Terrorism) regulations, tax reporting obligations, and cooperation with law enforcement investigations when legally compelled.

4. Legal Basis for Processing

bj111 processes your personal data under the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and provide gaming services you requested.
• Legal Obligation: We must process certain data to comply with KYC, AML, age verification, and other legal requirements.
• Legitimate Interests: We process data where necessary for our legitimate business interests (fraud prevention, service improvement, security) provided these interests do not override your rights.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent which you may withdraw at any time.

5. Sharing Your Data

bj111 does not sell or rent your personal data to third parties. However, we share data with trusted service providers and partners under strict confidentiality obligations:

5.1 Payment Processors

We share necessary transaction data with bKash, Nagad, Rocket, Upay, and banking partners to process your deposits and withdrawals. These processors have their own privacy policies governing how they handle your information.

5.2 Game Providers

When you play games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or other third-party providers, limited session data (username, bet amounts, game outcomes) is shared with these providers to deliver the game experience and ensure fair play.

5.3 Identity Verification Services

We use third-party KYC and identity verification providers to confirm your identity, validate your documents, and screen against sanctions lists and fraud databases. These providers act as data processors under our instruction.

5.4 Cloud Hosting and IT Infrastructure

bj111 uses secure cloud hosting providers to store data and deliver platform services. All hosting partners are contractually bound to maintain strict data security standards and may not use your data for their own purposes.

5.5 Law Enforcement and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or courts if legally required through a valid subpoena, court order, or regulatory request. We will notify you of such disclosures unless prohibited by law.

5.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bj111's assets, your personal data may be transferred to the acquiring entity. You will be notified via email of any such transfer and your rights under this Privacy Policy will continue to apply.

6. Data Retention

bj111 retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Active Accounts: Data is retained for the entire duration your account remains active.
• Closed Accounts: Following account closure, we retain identity, transaction, and gaming history for 7 years to comply with AML and financial record-keeping regulations.
• Marketing Data: If you opt out of marketing, your email/phone will be retained in a suppression list to ensure we do not contact you again, but other marketing data is deleted within 90 days.
• Cookies: Session cookies expire when you close your browser; persistent cookies expire as detailed in our Cookies Policy (typically 1-12 months).
• Support Communications: Live chat transcripts and support emails are retained for 2 years for quality assurance and dispute resolution.

After the applicable retention period, personal data is securely deleted or anonymized such that you can no longer be identified from the data.

7. Cookies Policy

bj111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize your preferences, maintain your session, and analyze platform usage.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These enable account login, session management, and secure browsing. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous data on how users interact with bj111 (pages visited, time spent, error messages). Used to improve platform performance.
• Functional Cookies: Remember your preferences such as language, timezone, and display settings to provide a personalized experience.
• Analytics Cookies: Help us understand traffic sources, user demographics, and popular content through services like Google Analytics (anonymized IP tracking enabled).

7.2 Managing Cookie Preferences

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair platform functionality and prevent you from logging in or placing bets. To learn how to manage cookies in your specific browser, visit your browser's help documentation.

7.3 Third-Party Cookies

Some bj111 pages include content from third-party game providers (Evolution Gaming, Pragmatic Play, etc.). These providers may set their own cookies. We do not control third-party cookies and recommend reviewing their respective privacy policies.

8. Data Security

bj111 employs industry-leading security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and bj111 servers is encrypted using bank-grade SSL/TLS protocols.
• Secure Data Centers: Data is stored in ISO 27001-certified data centers with physical security controls, redundant power, and 24/7 monitoring.
• Access Controls: Internal access to personal data is restricted to authorized personnel who require it to perform their duties. All access is logged and audited.
• Password Security: User passwords are hashed using bcrypt with per-user salt. bj111 staff cannot view your plaintext password.
• Regular Security Audits: bj111 undergoes regular penetration testing and vulnerability assessments by independent third-party security firms.
• Incident Response Plan: In the unlikely event of a data breach, we have a documented incident response plan and will notify affected users within 72 hours as required by data protection best practices.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. Never share your password with anyone and always log out after using a shared device.

9. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data held by bj111:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, machine-readable format within 30 days.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct or update it through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your personal data ("right to be forgotten"). However, we may retain certain data as required by law (e.g., transaction records for 7 years under AML regulations).
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances, such as while we verify data accuracy or assess whether our legitimate interests override your rights.
• Right to Data Portability: You may request that we transfer your data to another service provider in a commonly used electronic format.
• Right to Object: You may object to processing based on legitimate interests or direct marketing at any time. We will stop processing unless we demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected] with "Data Subject Request" in the subject line. We will respond within 10 business days and fulfill valid requests within 30 days. We may require identity verification before processing your request.

10. Minors and Age Verification

bj111 services are strictly for individuals aged 18 years or older. We do not knowingly collect personal data from anyone under the age of 18. By registering an account, you represent and warrant that you are at least 18 years old and of legal gambling age in your jurisdiction.

We employ age verification checks during registration and may request government-issued identification documents to confirm your age before processing withdrawal requests. If we discover that we have inadvertently collected data from a person under 18, we will immediately delete that data and permanently close the account without exception.

Parents and guardians in Bangladesh are encouraged to monitor their children's internet usage and use parental control software to prevent minors from accessing gambling websites. If you believe a minor has accessed bj111, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

bj111 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Effective Date" at the top of this document indicates the most recent version.

We will notify you of material changes by email and by displaying a prominent notice on the bj111 homepage for at least 30 days. Your continued use of bj111 services after the updated Privacy Policy takes effect constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Previous versions of this policy are available upon request.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how bj111 handles your personal data, please contact us using the following methods:

• Email: [email protected] (include "Privacy Enquiry" in subject line)
• Live Chat: Available 24/7 through your bj111 account dashboard
• Response Time: We aim to respond to all privacy-related enquiries within 10 business days during Bangladesh Standard Time (BST, UTC+6) working hours

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can address your concerns directly.